Yes, I had the best experience with the on-site team. They really care about you and are 100% there for you throughout the process. My doll was delivered with great care. I fell in love with her when she arrived on my doorstep. She far exceeded my expectations, not in price, but in quality, and if you ask me, I think she’s pretty close to the real thing. For newbies, I recommend the short hair. It’s heavy, but I can live with that. It’s a good choice and worth every penny.